At Skinthetik, your satisfaction is important to us. Due to the nature of skincare, haircare, personal care, wellness, and cosmetic products, we follow a strict but fair return policy to ensure hygiene, safety, and product integrity.
Please read the policy carefully before making a purchase.
For hygiene and safety reasons, we do not accept returns on opened or used products.
You may be eligible for a return or replacement only if:
The product arrives damaged or defective
You receive an incorrect item
There is a manufacturing or labeling error
All issues must be reported within 48 hours of delivery. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If your order arrives damaged or defective, please contact us at:
Include:
Your order number
Clear photos or videos showing the damage
Images of the outer packaging (if available)
Once verified, we will offer:
A replacement, or
Store credit, depending on the situation
The following items are non-returnable and non-refundable:
Opened or used skincare, haircare, cosmetic, wellness, or personal care products
Items damaged due to improper use
Orders returned due to incorrect shipping details provided by the customer
Sale or promotional items
We do not accept returns for:
Change of mind
Incorrect product selection
Preference-based reasons (scent, texture, results, etc.)
We recommend reviewing product descriptions carefully before purchasing.
Skinthetik is not responsible for:
Incorrect or incomplete shipping addresses provided at checkout
Failed delivery attempts
Packages marked as delivered by the carrier
Please ensure your shipping information is accurate before placing your order.
In case, you wish to cancel the order while it is still in the status "Accepted", but the product has already been prepared by the fulfillment team, we will not be able to cancel and refund the order.
Approved refunds will be processed to the original payment method or as store credit, depending on the case.
Refunds may take 5–10 business days to reflect in your account after approval.
Unused, unopened accessories may be eligible for return only if damaged or defective upon arrival. Proof is required.
If you have any questions regarding this policy, please reach out to us at:
Our team is happy to assist you.
We offer a 14-day return window from the date you receive your order.
If 14 days have passed since delivery, unfortunately we cannot offer a refund or exchange.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method or store credit within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@skinthetik.com
To maintain product safety, hygiene, and quality standards, we cannot resell returned beauty or wellness products. This policy ensures every Skinthetik customer receives products that are fresh, safe, and uncompromised.
Everything we do starts with why
We believe in building better
Real people making great products